Apna Hub

Privacy Policy

Last updated: July 1, 2026

Apna Hub is a customer shopping application for groceries and daily essentials. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we share it, and how you can request access, correction, or account deletion.

This policy applies to the Apna Hub mobile application, customer APIs, and public pages operated by Apna Hub.

Who We Are

Apna Hub is operated by Apna Hub in India. In this policy, "Apna Hub", "we", "us", and "our" refer to the operator of the Apna Hub customer application.

Contact email: officialapnahub@gmail.com

Information We Collect

We collect only the information needed to provide shopping, account, delivery, payment, notification, support, and product request features in the application.

Data category	Examples	Why we use it
Account and contact information	Mobile number, full name, email address, OTP verification status, profile photo if you upload one.	To create and secure your account, verify your mobile number, show your profile, contact you about orders, and provide customer support.
Authentication and security information	OTP records, login tokens, refresh-token revocation records, IP address, device and request logs.	To verify login, prevent unauthorized access, troubleshoot service issues, detect abuse, and protect the service.
Delivery address and location information	Saved addresses, city, state, PIN code, latitude and longitude when provided, and approximate or precise location used to fill an address.	To save delivery addresses, estimate serviceability, create orders, route deliveries, and reduce manual address entry. Location access is requested only when you use location-based address fill or delivery-location features.
Shopping and order information	Cart items, ordered products, quantities, product prices, taxes, delivery fees, order status, cancellation, reorder history, invoice and receipt details.	To process orders, provide order history, generate invoices, support reorder, calculate totals, handle cancellations, and meet accounting and tax requirements.
Payment information	Payment method, amount, payment status, gateway order ID, gateway payment ID, gateway response, transaction ID, refund status, failure reason.	To initiate, verify, track, retry, and refund payments. We do not store full card numbers or banking credentials in the Apna Hub app.
Notification information	Firebase Cloud Messaging token, notification history, read/unread state, deleted notification state.	To send and manage order, payment, support, delivery, invoice, service, and promotional notifications.
Search and preference information	Product searches, voice-search text after speech recognition, search history, featured product interactions, app cache and sync state.	To show search results, improve product discovery, remember recent searches, refresh app data efficiently, and improve the customer experience.
Microphone and speech recognition data	Voice input used for product search and the recognized text returned by speech recognition services.	To let you search for products using your voice. Microphone access is requested only when you use voice search.
Support and item request information	Support ticket subject, description, messages, attachments you choose to upload, related order, requested grocery item name, brand, category, and description.	To respond to your support requests, resolve order issues, and review products you ask us to stock.
Files and media you choose	Profile photo, support attachment, invoice PDF saved to your device.	To update your profile, investigate support issues, or let you save invoices. We access selected files only when you choose them or save a document.
Usage and diagnostics	App screens or API endpoints used, date and time of requests, device type, operating system, IP address, app errors, performance and security logs.	To maintain reliability, debug issues, monitor security, understand feature usage, and improve the service.

Permissions Used By The App

Internet and network access: to connect to Apna Hub services.
Notifications: to send order, payment, support, delivery, invoice, service, and promotional updates.
Microphone: to support voice product search.
Speech recognition: to convert your voice search into searchable text.
Location: to help fill delivery address details and improve delivery accuracy when you choose to use location-based address features.
Photos/files/storage: to upload a profile photo or support attachment, and to save invoice PDFs to your device when you request it.
Vibration: to provide small app feedback for actions and notifications.

How We Use Your Information

To create, verify, maintain, and protect your Apna Hub account.
To let you browse categories, products, featured products, and search results.
To manage cart, checkout, delivery address, order creation, order tracking, invoice, reorder, cancellation, and customer support features.
To process payment status, refunds, failed payment retry, and payment verification through payment service providers.
To send OTPs, transactional messages, push notifications, service updates, and promotional messages where allowed.
To respond to support tickets and item requests.
To improve reliability, security, fraud prevention, analytics, product availability, and customer experience.
To comply with tax, accounting, legal, regulatory, dispute-resolution, and law-enforcement obligations.

When We Share Information

We do not sell your personal data.

We share information only when needed for the service, support, legal compliance, or business operations, including with:

Merchants and delivery operations: order, customer, address, and contact details needed to accept, prepare, deliver, cancel, or resolve orders.
Payment providers: payment details needed to initiate, verify, retry, or refund payments. This may include providers such as Razorpay and any other payment gateway enabled in the app.
Firebase/Google services: push notification delivery, device messaging tokens, crash or service diagnostics where configured, and speech recognition services used for voice search.
SMS and email providers: OTP and service communications, such as MSG91 for OTP SMS and configured email service providers.
Cloud, hosting, database, cache, storage, monitoring, and security providers: to run, secure, back up, and monitor the application.
Professional advisers, auditors, authorities, or courts: where required for legal, tax, accounting, dispute, fraud prevention, or regulatory reasons.
Business transfer parties: if we are involved in a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate confidentiality and legal safeguards.

Retention

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law.

Account profile information is kept while your account is active.
OTP records, security logs, token revocation records, and server logs are retained for security, troubleshooting, and abuse prevention for a limited period.
Orders, invoices, payment records, tax details, refunds, delivery records, and related support records may be retained for legal, accounting, tax, fraud prevention, dispute-resolution, and regulatory purposes.
Support tickets, messages, and attachments are retained for support quality, dispute handling, and legal purposes.
Search history and app cache data may be kept on your device and/or our servers to provide recent-search and product-discovery features. You may delete search history items in the app where supported.
Backups may contain limited copies for a reasonable backup lifecycle and are restored only for security, disaster recovery, or legal needs.

We may anonymize or aggregate information so it can no longer reasonably identify you, and may retain that anonymous information for analytics and service improvement.

Account Deletion

You can request account deletion at https://delete-account.theapnahub.in/. The deletion request requires OTP verification on your registered mobile number.

When account deletion is completed, your Apna Hub customer account is deactivated and you will no longer be able to sign in or use account features. We also remove the active push notification token from the customer profile.

We may need to retain certain information where we have a legal obligation or lawful basis to do so, including order records, invoices, tax/accounting records, payment/refund records, fraud prevention records, security logs, support records, and records needed to establish, exercise, or defend legal claims. Retained information is limited to those purposes and is not used to provide an active customer account.

Your Choices And Rights

You can update your profile details in the app.
You can add, edit, delete, and set default delivery addresses in the app.
You can allow or deny optional permissions such as notifications, microphone, location, and file/photo access through your device settings.
You can contact us to request access, correction, deletion, or information about retention of your personal data.
You can opt out of promotional communications where an unsubscribe or opt-out option is provided, or by contacting us.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. These include authenticated API access, OTP verification, encrypted transport where available, restricted service access, token revocation for logout, and operational monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Apna Hub is intended for users who can lawfully use shopping and delivery services. We do not knowingly collect personal data from children below the age required by applicable law. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

International Transfers

Your information may be processed in India and in other locations where our service providers operate. Where required, we use appropriate safeguards for transfers of personal information.

Changes To This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. If a change is material, we may provide notice in the app or by other appropriate means.

Contact Us

For privacy questions, data requests, or account deletion help, contact us at officialapnahub@gmail.com.